Shipping & Delivery

Havinton uses the best carriers (DHL, Pos Laju or GDEX) in the industry to make sure your order gets to you on time.

 

All orders will be shipped within 1 business day to make sure your order gets to you as soon as possible.

 

Delivery Process

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details.

Once your item is prepared for shipment and being shipped, you will receive a Shipment Notification email with carrier and tracking information.

 

How can I track my order?

You can check the parcel latest information with the tracking number provided by visiting the carrier online tracking system.

 

When can I expect my order?

Delivery will take 1-3 business days after the order has been shipped for West Malaysia.

Delivery will take 2-5 business days after the order has been shipped for East Malaysia.

 

What time will my order be delivered?

Monday to Friday, 9am to 6pm (Residential and Commercial).

You can check the package latest information with the tracking number provided by visiting the carrier online tracking system.

 

How much am I charged for shipping?

Shipping is free! Havinton pays for standard delivery.

 

What happens if my order goes missing or damage?

In case of any problems with your delivery, Havinton will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please contact Havinton Customer Support at support@havinton.com or (+60)10-911-3998 .