All products purchased at Havinton in Malaysia cannot be returned or exchanged except for the case the product is having defect upon received.
If you believe that your product is defective, please contact Havinton within  days after you received the product. If Havinton determines, in its sole discretion, that the product is defective, you will be eligible to exchange or request for refund for your product. Havinton reserves the right to inspect your defective products to final determine whether the product is defective upon receiving the returned product.
You have  calendar days to return your defective product. Havinton reserves the right to final determine whether the product is defective upon receiving the returned product. Once Havinton received your item, Havinton will inspect it and notify you whether it is eligible for refund or exchange. If Havinton determines, in its sole discretion, that the product is not defective, Havinton will ship the product back to you within  calendar days.
We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We will ship your new product within  business days. Tracking number will be sent to the email address that you have provided to us.
You will be responsible for paying your own shipping costs for returning your item.
If you have any questions on how to return your item to us, please contact us at firstname.lastname@example.org.